Customer Testimonials
Amazing customer service! Their entire team is excellent, from start to finish. Luis and Julian are professional, responsible, reliable, and made the entire process wonderful.
I have purchased multiple sprinters from this dealership.
My experience is with on the sales side David Pinly and I came back to buy more
I am all the way in Florida and I only buy from this dealership.
David was prompt with his response and did not push me to buy a particular vehicle, instead he listened to what my needs were and offered suggestions based on that.
As a business owner i would definitely recommend David specifically !!
as well as Bart the Sales Manager if you’re in the market to buy a sprinter.
Also I was impressed ... Read More Google - Aug 6, 2026
Ray provided outstanding customer service in the service department. He was professional, friendly, and genuinely helpful throughout the entire process. He took the time to check what repairs were covered under my warranty, helped arrange a loaner vehicle, and made everything as smooth and stress-free as possible. It’s rare to come across someone who truly cares about the customer experience. Thank you, Ray, for going above and beyond, I highly recommend working with him!
Purchased a 2026 GLE on Friday. Vince provided a great price and enjoyable buying experience. This was my 2nd vehicle from them in 3 months. Only concern was the time it took waiting for finance and vehicle tutorial. Otherwise highly recommend them!
I’ve never had a vehicle transaction go so smoothly before. Everyone was great and helpful! I love my GLA250. 💕 shoutout to Peter and Mark! They were awesome!
Mr. Alex Guzman was truly an outstanding employee. Due to an issue with the app, I had to visit the dealership on two consecutive days, which must have been inconvenient. However, Alex treated my problem as if it were his own and went above and beyond to help resolve it. His professionalism, patience, and genuine willingness to assist made a lasting impression on me.
Unlike many dealerships that seem focused only on making the sale, this dealership provides exceptionally well-organized and reliable after-sales service. That level of customer care is something I truly appreciate.
When it’s time for my ... Read More Google - Jul 22, 2026
We purchased this beauty about two weeks ago from Julian. Not only is the vehicle fantastic but working with Julian was really easy and relaxed. He was very patient and we all ended up being there until close and yet we never felt rushed by him. Very happy with the experience overall.
This dealer is awesome , gave me the good deal and full filled my requirements. Couple of things that made the rating 4/5 is they didn’t talk about the warranty until I go for signing, not sure it’s intentional and one car is with running rails I liked it but they said it’s not possible to sell due to their paperwork issues.
My experience at Hoffman Estates (Ziegler) Mercedes Benz was amazing. The staff, Kolin, Juan, Tianna, and Mark were very professional and knowledgeable. It was a very pleasant and seamless process. Kolin went above and beyond to find me my first Mercedes Benz!
David was fantastic. Purchased a new 2026 OGV Luxury Coach V-Sport 11RB7A AWD. Great customer service and very knowledgeable. Highly recommend.
David Mann from Commercial Van Sales was awesome. Great service. Highly recommend.
I recently purchased a GLC from Mercedes-Benz of Hoffman Estates, and I can honestly say this was one of the most seamless, enjoyable car buying experiences I've ever had.
From the moment I walked through the doors, the team made me feel like a valued guest, not just a transaction. The sales staff (Jorge) was knowledgeable, attentive, and genuinely invested in helping me find the right vehicle. There was no pressure, no runaround, just honest, professional communication every step of the way.
The entire process, from initial consultation through financing and final delivery, was handled with impressive efficiency and ... Read More Facebook - Jun 29, 2026
I recently purchased a GLC from Mercedes-Benz of Hoffman Estates, and I can honestly say this was one of the most seamless, enjoyable car buying experiences I've ever had.
From the moment I walked through the doors, the team made me feel like a valued guest, not just a transaction. The sales staff (Jorge) was knowledgeable, attentive, and genuinely invested in helping me find the right vehicle. There was no pressure, no runaround, just honest, professional communication every step of the way.
The entire process, from initial consultation through financing and final delivery, was handled with impressive efficiency and ... Read More Google - Jun 29, 2026
Amazing selection of vehicles. Amazing prices. Amazing people. Jay helped me out. No crazy sales tactics just a cool dude. Would definitely purchase from here again.
Really enjoy the professional and friendly car buying experience. We have purchased several Mercedes and brought our purchases and service needs to Mercedes-Benz of Hoffman Estates. Matthew Cordero was a pleasure to work with, as he listened to us and showed us several cars that fit our needs. Even the finance meeting went quickly and efficiently. And Thanks to Tom Herwehe for putting us in good hands.
Julian was great! Got a great deal on my new car!
Every single aspect of this dealership has turned me off from purchasing a car here. They treat customers with complete disrespect. Lies, low ball offers, deception. All part of their practices. Do yourself a favor, look elsewhere.
Geoff Miller was our Sales Consultant. We purchased a (CPO) '22 SL 55 AMG. This was not your normal walk-in purchase. This was done completely online. Where 100% trust is essential. Geoff went out of his way to provide us with numerous photos, videos and conversations to get us comfortable to purchase a six figure car. He was absolutely A1, responsive and attentive to any questions or verifications that we needed to feel comfortable to make this large car purchase.... Fast forward.....after having the car for about 6 weeks, we had a few hiccups with the car nothing major, but what could've ... Read More Yelp - Jun 18, 2026
Goeff was great especially for an out of state transaction. Great car. Thanks for a great experience
Julian Jay and Juan were amazing. They helped me every step of the way, and I highly recommend the services at the dealership as well as the sales agents. Luis was extremely helpful to finalize the paperwork.
Great staff. Awesome experience.
My wife and I had a wonderful experience at Mercedes Benz of Hoffman Estates. From the time of our initial phone call from our home in Peoria to driving away with a brand new 2026 GLC 300, Matthew Cordero did a great job of handling our questions and helping us through the process. We are very pleased with the car and enjoyed our ride home to Peoria.
I cannot recommend Geoff Miller highly enough. Purchasing a vehicle can be stressful, especially when you're buying from out of state, but Geoff made the entire process incredibly easy from start to finish.
He was thorough, responsive, and transparent every step of the way. No question was too small, and he took the time to make sure I understood everything throughout the transaction. His attention to detail gave me complete confidence in the purchase, even from hundreds of miles away.
What stood out most was Geoff's kindness and genuine desire to help. He never made me feel pressured ... Read More DealerRater - Jun 2, 2026
I had a great shopping experience to get a new GLE. Julian was very helpful in finding me the right vehicle and made the process easy and informative. I love the new car and will definitely be back to this location for any future vehicles!
Our family has bought 5 cars through the years from Mercedes Benz of Hoffman Estates. The cars are fantastic, the service great and working with Matt McGinn and David Bennett makes the experience worth coming back time and again.
Excellent service from Julian and his Mercedes-Benz of Hoffman Estates team in giving me a fair trade-in amount for my GLS 450 in exchange for the purchase of my 2023 EQS. 100% Satisfied Customer! Thanks again, Julian!
My salesperson, Peter Fiorita, was great to deal with. However, the dealership's back office leaves a lot to be desired. Didn't call when they said they would and were very slow in getting the paperwork to me.
THE BEST STAFF MEMBERS ARE SO NICE 👍 JULIO AND STAFF MEMBERS TOOK TIME OUT TO HELP OUT SITUATION EXPLAIN THEY WERE HONEST THEY ABOUT RECALL ON MY SUBFRAME BEING COVER I WAS SO GREATFUL I JUST WANT TO SAY THANK YOU GUYS APPRECIATE IT ONE LOVE 🙏❤️😊
every employee was very polite, courteous,knowledgeable, and professional. Made me feel at ease
I purchased a EQS 450 4matic SUV from Julian Alfaro and he was amazing. Julian and his team including Luis Guizar made my out of state purchase as seamless as could be! I would recommend Julian to anyone looking for a great MB! Liz in Texas
-Update: Tom just called me and was extremely helpful and wanted to make the situation right. This is the kind of service i would expect from a Mercedes Dealership.
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Very shady dealership and use ALOT of caution before buying anything. I purchased my car from here about 4 years ago and they switched my financing without notifying me beforehand. I was pre-approved with a lender that i wanted to go with but they switched my loan to PNC before I purchased my car without telling me. Even though I had told them that I had a preferred lender that i ... Read More Google - May 11, 2026
Jose, our Product Concierge was AWESOME! We came in today for some additional "training" after owning a new car for a few weeks. We had our list and Jose was so happy to be of service and answer all our questions. We learned a few tricks that the manual and You Tube videos fail to answer. He even took us through the car wash the first time. True outstanding personal customer service.
Worked with Kolin on purchasing a car. He is absolutely excellent. He is hardworking, smart and truly kind. A real doer who has amazing people skills. Cannot recommend him highly enough.
I recently purchased my first Mercedes and my Client Advisor, Jaime Uribe, was exceptional. He was patient, knowledgeable, and responsive. He made what could've been a very intimidating experience enjoyable. I will be forever grateful.
Julian was amazing and got us a new CLE AMG !! I highly recommend this dealership. It’s the holy grail of all Benz dealerships!!
I purchased a vehicle from Anthony Giuntoli and he did an amazing job from start to finish!! I've been very impressed with him and the organization form start to finish! I highly recommend this location, and Anthony was a great attribute to this team!!
We purchased my car from Mercedes Benz of Hoffman Estates, Il and had a top notch experience. Anthony Giuntoli couldn't have done a better job of getting us into the car we were looking for. He was professional and personable and was very knowledgeable and accommodating. The great customer service did not end after we left the showroom. His follow up and continued customer service is impressive. We will happily recommend him to anyone looking for a Mercedes Benz. Everyone at the dealership was very informative and helpful.
Purchased a vehicle from Mercedes-Benz of Hoffman Estates, IL. And I couldn’t have asked for a better guy to work with than Luis Guizar’s. He took every part of the transaction diligently and professionally from start to end and still, if I was to have a question I know that he would take the time to answer whatever it is that I need even months later. I live over a thousand miles from the dealer and most people won’t bother with you after making a sale because they don’t think you will be back. Not Luis, ... Read More DealerRater - Mar 9, 2026
Purchased a vehicle from Mercedes-Benz of Hoffman Estates, IL. And I couldn’t have asked for a better guy to work with than Luis Guizar’s. He took every part of the transaction diligently and professionally from start to end and still, if I was to have a question I know that he would take the time to answer whatever it is that I need even months later. I live over a thousand miles from the dealer and most people won’t bother with you after making a sale because they don’t think you will be back. Not Luis, ... Read More DealerRater - Mar 9, 2026
Jacob was excellent. Went above and beyond what was needed. Explained everything in detail and made the process very enjoyable.
From start to finish, he made everything smooth and stress-free. He was professional, extremely knowledgeable about the vehicle, and transparent about every detail. I felt comfortable asking questions, and Jakub took the time to explain everything clearly — no pressure, no surprises. Thank you!
Jacob Kapolka gave me the best customer service ever. He gave me the greatest experience ever. This was my first purchase of my mercedes-Benz. He was very professional and loving at the same time. Thank you Jacob for your awesomeness.
Had a great experience working with Luis and team at Hoffman Estates on 3 very cool cars. The process was simple and I would give them repeat business in a second. I highly recommend the team at Hoffman.
It was a a smooth and easy process! Jacob was fantastic to work with as well as the rest of the staff! I would highly him!
I purchased a C43 AMG from him, and the whole experience was excellent. He explained everything clearly from start to finish, and even after the purchase, he was always quick to answer any questions I had. He’s a fantastic salesperson with an amazing personality!
At Zeigler Mercedes Benz of Hoffman Estates IL I was able to purchase the perfect new 2025 MB GLS450 from ample stock at a price lower than competing dealers and at an the incredible low finance rate of 1.99%. Client advisor Jacob Kapolka, a motoring enthusiast and not merely a salesman, was informative and bended over backwards to fully explain the most nuanced of performance and option details of the vehicle and I cannot thank him enough. This is my second purchase from a Chicago area Ziegler dealership, my first being a 2018 Alfa Romeo Giulia AWD Ti Sport and Ziegler is well ... Read More DealerRater - Nov 11, 2025
The dealership and their team did a fantastic job of instilling confidence for me to complete my purchase from out of state.
Jacob made the car buying process as smooth as possible ! He knew all the answers to our questions and made it an overall great experience. Will definitely be reaching out to Jacob for our next vehicle.
Great service no shady business, I had a great experience buying a car from them. Avery, Tom, and Juan were excellent to work with. They were professional, helpful, and made the process smooth from start to finish. I appreciate everything they have done to make sure I was comfortable with my purchase. Highly recommend this dealership and the team here.
We came up from Indy and bought a new GLS, Jacob was awesome. He helped us with questions early on and then took great care of us at the dealership. He really made the experience smooth and painless. Thanks Jacob!
Bought an SL55 online from Jacob Kapolka. He was very helpful and gladly navigated me through the paperwork/delivery process. Highly recommend Jacob to any potential buyer.
Nicest person in the world. When you GOOGLE "polite" Josephine's picture should be displayed. Professional, knowledgeable, THE BEST!
Very good and.fast , I will recommend to my friends., I will come back for future purchases.
I want to say thank you to Alex Guzman a Product Specialist at MB Hoffman. Super Helpful!!!! Put this Man in Sales ASAP and I bet he will run laps around some of your sales people just with his customer service and product knowledge alone. Thank you Alex Guzman!!!
This team is clearly focused on customer satisfaction. The way they followed up to help us was exceptional.
Best car buying experience ever!
The guys at Mercedes-Benz Hoffman Estates were amazing.
Avery helped us out with finding my dream car, was super knowledgeable but also laid back/no pressure and just an enjoyable person to work with. He’s young but don’t let that fool you, I’d recommend him to anyone looking to purchase a car.
Juan in finance took over and made everything easy, understandable and wasn’t trying to push gimmicky add-ons. He was funny and broke down the cost saving of wheel and tire protection with getting ready to tech a teenager to ... Read More DealerRater - Aug 5, 2025
Purchased a Pre-Owned 2022 GT53 with Julian at Hoffman Estates.
The phone interactions were great—Julian was responsive and helpful during negotiations, gathering paperwork, and closing the deal. However, the follow-through on delivery day was disappointing.
1.) The wait time:
Despite being asked to arrive first thing in the morning and having all paperwork ready in advance, I waited a long time to meet with the finance manager. With an AMG waiting outside, safe to say I was eager to get going. The delay was frustrating, especially given how simple the remaining steps should have been.
2.) The delivery felt impersonal:
After a 6... Read More DealerRater - Jul 25, 2025
Despite not completing a purchase at this time, Mr. Connor Poulsen demonstrated exceptional professionalism and a strong commitment to customer communication. I would certainly consider him for future sales representation.
I had an outstanding experience working with the finance manager Luis during my recent vehicle purchase. From start to finish, they were professional, knowledgeable, and incredibly transparent. Every step of the financing process was clearly explained — no surprises, no pressure, just honest guidance and no scare tactics!
He took the time to answer all my questions and made sure I fully understood all my options. I felt confident and comfortable the entire time. It’s rare to come across someone who genuinely wants the best for the customer, and takes a lot of pride in his work! Highly recommend working ... Read More DealerRater - Jul 7, 2025
Jaime is simply the best! Professional, knowledgeable, and truly cares about his clients. He made the whole experience smooth and enjoyable. Highly recommend!
Cannot say enough great things about Mike Connolly and his team!!! Vince, Luis, and Jose are all courteous, knowledgeable, and go above and beyond to deliver best in class experience to you!!!!
My wife and I have known and worked with Mike Connolly and his team for over 30 years! They under promise and over deliver! Best in class!!!
Great experience working with Austin, Luis, and Jose. They addressed all my questions and walked me through multiple options in choosing my new car. I will definitely be back for my next purchase! Everyone was pleasant to work with and very kind throughout the test drive and purchase process.
I had a spectacular experience buying my G-Wagen at Hoffman Estates. The staff was incredibly professional, making the process seamless and enjoyable from start to finish.
Beth and I had a great experience with our client advisor Tim McGrath and the entire staff at MB Hoffman Estates. They were all very helpful and patient with our "senior citizen" questions. The new car purchase experience here was as professional and classy as the name Mercedes-Benz, and the new GLC300 is a fantastic SUV to drive!
I had an awesome experience buying my SL55 from Hoffman Estates. I was an out of town buyer and everything went extremely smooth. I highly recommend them and would not hesitate to buy from them in the future.
Great experience here at MB Hoffman Estate with my advisor Kolin Clark. My out of state purchase went smoothly and the follow up regarding my concerns and questions was amazing.
Kolin and the team at Hoffman Estates helped me complete a pretty complicated deal across state lines to get me my new car. Thank you guys!
We had a very complicated situation and specific vehicle we were looking for and Ronnie did everything he could to help us out. Ronnie was the consummate professional. Extremely friendly, helpful and when he didn't know an answer, he took the time to research and get the information to us in a timely (not pushy) manner. Even though we didn't end up purchasing a vehicle with Ronnie, just based on our interactions, I would highly recommend him and the dealership.
I was emailing with Steve Meloney in sales and I highly recommend dealing with him if you're in the market for a Mercedes. He was very friendly, open, and honest. The E-class I was looking at had just sold before I contacted them, so I wasn't able to make a deal, but Steve was great to work with and replied back to my emails right away. You should ask for him by name if you want a hassle-free experience.
We had the best experience while buying our car with Mercedes-Benz of Hoffman Estates. Total professionalism & extreme courtesy throughout the entire process. Steve Meloney was a complete pleasure to work with.
Mercedes-Benz dealer just next door to my house , but the best service in the car industry! There is no words to express my happiness and gratitude for this people who working here ! Running a fleet of Sprinters Limousine and anytime when we got a quick question or immediate care they jump in the problem and got it fix right the way to keep my business running! Top notch mechanics and very good customers service, Omar been my hero her in this location! Recommend and share my real good experience!
All employees of the dealership were very helpful and friendly. It was a pleasure walking around and checking out cars there!
Jacob was wonderful. This was our first experience buying a car out of state and he was professional. He hand walked us through the entire process and was always available to answer any questions needed. We were even set up with a technology specialist to go over the interior design and systems once we received the vehicle. I highly recommend using Jacob for your next purchase.
For working on a deal out of state, it can be a bit overwhelming and even cause uncertainty on what you are buying. Jacob went above and beyond on working with us to make a trade-in of our GLB and purchasing a GLE as smooth as if we lived close by.
From discussing every detail about the car to the personalized walk-thru video to the step-by-step of processing a deal including shipping our trade-in and shipping the GLE to us, Jacob was thorough. Jacob even took my calls for my inquiries while with another customer which shows me that all ... Read More DealerRater - Oct 20, 2024
Dear Sam Mohammed,
I hope this message finds you well.
Thank You for an Exceptional Car Buying Experience
I wanted to personally thank you for the outstanding service you provided during the purchase of my new 2021 Mercedes-Benz S-580 4MATIC. Your professionalism, attention to detail, and dedication made the entire process smooth and enjoyable.
From our first interaction to the moment I finalized the deal, you were knowledgeable and attentive, ensuring I had all the information I needed to make the right decision. It’s rare to find someone who goes above and beyond for their clients, and you certainly did ... Read More DealerRater - Oct 18, 2024
This was a great experience! First time purchasing out of state and they made it a seamless process!
Excellent Service! Our Sales men was Sam Mohammad . Highly Recommend him. He was profesional and never push us on anything. He is the best!
Sam, Abe, and Claudia impeccable service. Above and beyond, knowledgeable, and incredibly nice and helpful
I Absolutely Loved My Experience At Mercedes Benz of Hoffman with Jacob. He’s Amazing. I Left Satisfied and with the vehicle I wanted. Jacob had me in and out. The staff was so welcoming and nice. I would definitely recommend.
Kirk Anderson gets very high marks from me on my recent purchase of a preowned 2018 AMG GTC. The responses to my texts and calls were always without delay and he supported me through several issues including the fact that I am in New York, the dealership is in Illinois, and the car was destined for my home in Florida! I had interaction as well with others at the dealership and was impressed positively across the board with everyone there. This has been one of the most pleasant experiences with a car dealership in what is now my fiftieth year of ... Read More DealerRater - Aug 27, 2024
The dealership and employees are amazing humans! Jacob and Ray went above and beyond helping me and my young son find our perfect vehicle just for us!! I feel so incredibly blessed. Thank you Jacob and Ray
Good service and reliable Excellent sales person service Knowledable of inventory I recommend dealer to others
Abe is honest, genuine and actually makes the buying process enjoyable. Repeat customer. Highly recommend.
Jacob was lovely to work with. Super kind, knowledgeable and patient. Happy to have worked with him.
I have been searching for a new vehicle for the past two and a half weeks. During this time, I visited several well-known dealerships but was consistently disappointed. My main priority was finding a payment that fit within my budget. Peter Fiorita, a sales advisor at Mercedes-Benz of Hoffman Estates, provided an exceptional customer experience. He addressed all of my questions regarding leasing and financing options in a thoroughly professional yet approachable manner. At no point did I feel pressured. I greatly appreciated Peter's forthright responses and ease of communication throughout the process. Thank you for assisting me in ... Read More DealerRater - May 20, 2024
Abe at Mercedes-Benz of Hoffman Estates made my car buying experience seamless. He made me feel like I was purchasing the top-of-the-line car in the world. His inviting personality ensured a 100% recommendation from me. I definitely would refer him to anyone who is in the market.
Picked out a demo 2023 GLB 4 matic which Jacob was very helpful in showing us all the features. My wife is thrilled with the car and we look forward to a cross country road trip later this fall. Got a very good interest rate on the loan thanks to Charlie in the finance department and Claudia was very patient and helpful showing us how to use all the technical features.
The Best car buying experience I've ever had!! I would highly recommend Jacob for your next Purchase
The special attention we received from Tim McGrath is to be commended. We are in Michigan and did not visit the dealership. The entire process was fast and easy,
I intend to trade my 2021 low mileage NX-300 for a new vehicle. I was firmly decided on purchasing a Genisis GV 70. However, my son advised me to consider the GLC 300 and test drive it before committing to the GV 70. Although my preference was for the GV 70, I decided to visit Mercedes dealership to at least view the GLC 300/
Upon meeting with Chris Kaminski, I outlined my specific requirements. He engaged in a comprehensive discussion with me for approximately 30 min., detailing all available options. I posed numerous inquiries, and he responded to each of them in a highly professional and informative ... Read More DealerRater - Mar 28, 2024
Highly recommend Jacob, the whole process was fast and smooth. Jacob explained everything and answered all our questions. Will definitely recommend Jacob to all our friends and family.
No shortage of great cars on their lot. Smooth, easy test-drive experience; no pressure at all from Nina. Alex in delivery is great. Really appreciated that Nina sees the whole thing through. You don't feel like you're on an assembly line. She checks in during the finance part and when Alex is giving you a crash course on how to use your new baby! It was a pleasant experience from start to finish and I love having a female sales person to deal with -- not like the old days when my friends or I would go to ... Read More DealerRater - Mar 12, 2024
It was great experience, we purchased car with Jacob and we are super happy. Highly recommend!
The dealership made this car buying process fast and easy. I don’t think I was there for more than 2 hours. Will definitely be coming back in the future.
Great experience with this dealership. Car was everything advertised and the staff was very supportive.
Abe Zabadneh Is the best salesperson. I would highly recommend it if you're looking for Mercedes. He understands your needs and provides the proper guidance—he is very patient and never pushes you for anything. The entire Hoffman showroom provides a Hassle-free service. I feel like I have known this team for serveal years. You value customers. I appreciate your excellent service.