Customer Testimonials
A huge thank you to Rick Botic and Peter Fiorita for helping me get my dream car. From making the process super easy, to giving an overview of every detail of how to use the car, the experience was amazing! Makes car shopping that much easier. Would definitely recommend mercedes-Benz of Hoffman Estates
This dealership is a fraud,I boughs what was supposedly a clean title car checked the carfax a few months after it was purchased only to find out it had a accident report which they knew and failed to disclose it to me,they reported the accident after I purchased the car,also be careful because they will add a almost 4,000 tint and ceramic coating which I did not ask for on top of that an just over 4,000 dollar filling fee which is crazy,be careful when dealing with Luis finance manager and Avery they are literally the worst I ... Read More Yelp - Nov 10, 2026
Tremendous experience dealing with Peter Fiorita and the team at this dealership. I purchased a 2027 GLE 53e AMG coupe. My wife has a Mercedes, so I requested the “expedited” closing. They honored my wishes and had me in and out in less than 90 minutes. Great service, fair price and fair trade in value. I would certainly buy here again.
Get your S class from Austin he’s the man
I am very disappointed with how they treat their customers. After the deal was closed, I was told to rate them a 10—or not to leave a rating at all—even though they don't deserve it. They didn't even let me test drive the car I was buying, and I had to sign two different sets of documents so they could perform their "financial gymnastics" (I have copies of both). It later turned out that I had prepaid for a service package covering 20,000 miles but was charged the price for 36,000 miles; when I questioned this, I ... Read More Google - Nov 1, 2026
Austin spent an afternoon going through several Mercedes models to ensure I found one that fit my needs and driving style. He was patient and very knowledgeable. I’ll be a repeat customer.
I bought an AMG 63 Trom Kolin at Hoffman Estates and the whole experience was best in class. I was out of state and never worked with them before so I had to definitely trust the process. And I'm so glad that I did! I got my dream car in mint condition for an amazing price and every question was answered with delight, I can't wait for the next car I get to purchase from Kolin. So grateful!!
Julian and Juan were exceptional to work with!
I cannot say enough good things about MB Hoffman. A good friend and serious car collector recommend I work with them to acquire my new car. Kolin and his team are incredibly professional, knowledgeable, and easy to work with. I’ve worked with other MB dealerships and other luxury brands, and Hoffman outperformed every dealer on all marks. The team will go out of their way to help, from finding the exact specification of car to customizing and getting the numbers right. They are super transparent and fun to work with. I purchased my car sight unseen, without even test ... Read More Google - Oct 31, 2026
I didn’t purchase my car from this dealership, but I’ve been bringing it here for service since the very first day of ownership. The team helped me set up the Mercedes-Benz app, and I’ve returned several times for scheduled maintenance and warranty repairs. Every single time, I’ve received exceptional service and had a fantastic experience. I highly recommend this dealership! I hope my next Mercedes-Benz will be purchased right here!
The team was absolutely brilliant and very talented in their jobs.. I’m very satisfied with the team and the service they provide to us..
Thank you, Alex, for helping update my vehicle and account information. You were incredibly responsive, and I really appreciated the follow-up phone call to make sure everything was taken care of. Professional, attentive, and a pleasure to work with!
Excellent service, I love this team! After speaking with more than 10 other sales reps/dealers around the country, hoffman mbusa won. They made me feel like a winner as well. Diligent, persistent & helpful. They found what I needed and made the process as easy as possible for me. 10/10 reccomend on customer service, and inventory.
Great service and friendly environment. Vince Alex and Nina every one did fantastic job, especially Nina. Because I forgot to take off my village sticker from my car and I requested her. She sent me in three days by mail.I was really impressed / surprised by her fast work. Amazing job!!!!
I don't know of anyone who likes to go car shopping, but these guys made it a great experience. They were never rude and they did push a few things that I did not want. I would recommend them to anyone in search of a new car! A big shout out to Geoff and the rest of the crew who assisted on this deal! My GLS 580 is awesome!
Great staff, very helpful, great service good experience, friendly environment good product information will return.
We purchased a AMG GLC 43 from this dealer on 10/10, the service and treatment we received was first class and top notch, no pressure as we drove several cars and even left the dealer to drive others at BMW down the road. We closed the deal just as they were closing on a Saturday, but several folks stayed on for another two hours to finalize all the paperwork and financing, transferring the contents of our trade-in, and making sure we were completely satisfied with the entire experience. I would highly recommend this dealer
⭐
My husband and I were shopping for a Mercedes-Benz, and after he visited the dealership to look at a few vehicles, we returned the next day together so I could test-drive a G-Wagon and an S 63 AMG.
The sales manager, Matt McGinn Sales Manager approached us and greeted my husband but completely ignored me. He didn't even bother to say hello. I found this extremely disrespectful and unprofessional. As a woman who was also shopping for a luxury vehicle, I expected to be treated with the same courtesy and respect as anyone else.
We decided to move on, and ... Read More Google - Oct 13, 2026
First time to get parts , and so nice and super helpful.
Very good staff takes care of clients they dont waste your time I would recommend them if looking to buy lease rent a car
I had a fantastic experience working with Aleks Tsatsa while purchasing my new Mercedes-Benz GLC 300. Aleks was professional, knowledgeable, patient, and very helpful throughout the entire process. He made everything smooth and stress-free, answered all my questions, and never made me feel pressured. I truly appreciate his excellent customer service and attention to detail. If you’re looking for a new Mercedes-Benz, I highly recommend asking for Aleks Tsatsa. Thank you, Aleks, for making my GLC 300 purchase such a great experience!
Great experience- thank you Jaime for taking good care of us.
Received excellent service with remote purchase. Frequent updates! Beat care buying experience in a long time
Great customer service and friendly staff. Much better than the Barrington dealer. Definitely recommend this location
Seemed silly to me to lose 2 sales over $5k. But what do I know. Advice to those looking, shop dealerships. Look for those wanting a relationship. Avoid those that have a huge markup. You can find them. You just have to look. Make them earn your business.
Be aware Lack of communication and assumptions made by this advisor they are in commission. So obviously he let me know he don't care know the outcome by either way that he does not read crystal xxxxx and came out very rude cold and not. Nice or friendly, just know that you will pay for any type of diagnosis even If you have a warranty and that he does not give you an option to use your diagnostic fee towards repairs. I had a bad experience not treated fairly.Last he never gave me a total of the estimates ... Read More DealerRater - Sep 25, 2026
I had a phenomenal experience and very satisfied with the deal we made. The vehicle was better than expected. Thank you Geoff and Luise!
Edit to response: clearly they don’t care at all, buyer beware.
So, I learned what “manufacturer buyback” is today. Unfortunately, I learned this after driving an hour to this dealership and test driving a car. I was assured MULTIPLE TIMES that this is just a title branding for “certain states that have buyback laws and customers exploit them “. My spidey senses were going off so I looked into this designation while I was sitting there being ignored. Ultimately, it’s not a purchase I was inclined to make given the risk. But my decision not to was really solidified ... Read More Google - Sep 8, 2026
We bought a high roof Sprinter from Mercedes-Benz of Hoffman Estates and honestly it has been a very disappointing experience. The van has had problems from the beginning, including a damaged bumper, and we have been going back and forth with the dealership since March. The van has spent most of this time at their shop for different repairs. They kept it for almost 2 months just for the bumper repair, and we were calling almost every day for updates without getting clear answers. After we finally got it back, we found more problems with the interior lights and the back ... Read More Google - Aug 15, 2026
This dealer is awesome , gave me the good deal and full filled my requirements. Couple of things that made the rating 4/5 is they didn’t talk about the warranty until I go for signing, not sure it’s intentional and one car is with running rails I liked it but they said it’s not possible to sell due to their paperwork issues.
David was fantastic. Purchased a new 2026 OGV Luxury Coach V-Sport 11RB7A AWD. Great customer service and very knowledgeable. Highly recommend.
Every single aspect of this dealership has turned me off from purchasing a car here. They treat customers with complete disrespect. Lies, low ball offers, deception. All part of their practices. Do yourself a favor, look elsewhere.
Goeff was great especially for an out of state transaction. Great car. Thanks for a great experience
Inquired about a car a few weeks ago. Had 5 different reps reach out in the span of 3 days. Multiple calls daily. Called back to request I be removed from call lists and am still receiving calls multiple weeks later.
I cannot recommend Geoff Miller highly enough. Purchasing a vehicle can be stressful, especially when you're buying from out of state, but Geoff made the entire process incredibly easy from start to finish.
He was thorough, responsive, and transparent every step of the way. No question was too small, and he took the time to make sure I understood everything throughout the transaction. His attention to detail gave me complete confidence in the purchase, even from hundreds of miles away.
What stood out most was Geoff's kindness and genuine desire to help. He never made me feel pressured ... Read More DealerRater - Jun 2, 2026
My salesperson, Peter Fiorita, was great to deal with. However, the dealership's back office leaves a lot to be desired. Didn't call when they said they would and were very slow in getting the paperwork to me.
I recently took my vehicle in for a service appointment, and the experience fell far below what I expect from a luxury brand. The service took longer than promised, and although I was given a loaner, I was later charged for mileage and multiple tolls — including tolls from dates when I didn’t even have the loaner.
The attitude from the staff was cold and dismissive, and instead of resolving the issue, they pointed to fine print on the loaner contract that no reasonable customer reads line‑by‑line. At that point, you’re better off renting a car from ... Read More Google - May 16, 2026
If you are thinking of buying a car from this place I would suggest you think twice before even coming here,you are better off buying from western ave,I bough a Mercedes s580 which was supposed to be a clean title car they gave me a free carfax report as long as I owned the vehicle,well two months later they logged me out which seemed weird so I checked it on my own and it had a accident report that they failed to tell me about it because it happened at their lot,when I got in contact ... Read More Yelp - May 1, 2026
Purchased a C300 in October 2024. I was preapproved with financing, came in with auto listed online. Should be easy process, no? Sales Advisor Peter Fiorita did OK job. The games they played were over the top. Agreed on deal, charged me to transfer plates, etc and closed the deal. Six months later I find out they charged me to transfer my vanity plates but they entered incorrect random plate number with the state of IL. I had to cancel afternoon of meetings and go stand in line at DMV to fix the mess dealer made. I called GM Mike Connolly ... Read More Yelp - Apr 29, 2026
I'm very disappointed and frustrated with this location. When I came in for an oil change, Josephine Simpa refused to accept my car, which caused an unnecessary delay. I ended up waiting for another employee (Wojciech Rogoz), who was actually very nice. Her explanation was that once you’ve been assigned to a specific employee, you have to continue working only with that person. That makes no sense to me. What happens if that employee isn’t available, has moved to another location, or has left the job?🤷
Terrible sales staff and sales leadership. Disrespectful and dismissive. Do not buy used, you'll get the run around and potentially still buy a vehicle with an open safety recall. Make sure to do your research prior to purchasing from them.
I don’t normally write reviews about dealerships but this has by far been the worst dealership to work with. Manager “ MATT MCGINN “ was very very unprofessional and very rude to me when I called in asking about my title that’s being sent to me and my tire protection refund. He began to tell me my refund was put towards the vehicle that I paid in full. Never did the salesman nor finance manager specify that. Luis the finance manager specifically told me I will be receiving a check prorated from the 2 year protection plan I paid for but ... Read More Google - Mar 24, 2026
Once again....asked about an S class and they lied because when I got there, it was a Lemon car with a branded title! These guys are real liars and classless!
Waste people’s time and are not honest about working through a very seamless Transaction process. Very disappointed in how terrible the communication and buying experience went. The Hoffman Estates sales group Want to talk in circles and blame everyone else for their incompetency. A waste of peoples time is what they provided.
Used vehicle availability is better than typical at this dealership compared to others in the Midwest, wish I could say the buying experience matches it. We purchased a car just a few days ago on Saturday, and it honestly felt like an assembly line (as opposed to the personal experience I have had with Mercedes-Benz dealerships in Wisconsin). I understand they were busy, but we were left hanging multiple times in the process by finance and our sales rep, and generally treated like a number. We won't be back, and wouldn't recommend.
I purchased a vehicle from Anthony Giuntoli and he did an amazing job from start to finish!! I've been very impressed with him and the organization form start to finish! I highly recommend this location, and Anthony was a great attribute to this team!!
We purchased my car from Mercedes Benz of Hoffman Estates, Il and had a top notch experience. Anthony Giuntoli couldn't have done a better job of getting us into the car we were looking for. He was professional and personable and was very knowledgeable and accommodating. The great customer service did not end after we left the showroom. His follow up and continued customer service is impressive. We will happily recommend him to anyone looking for a Mercedes Benz. Everyone at the dealership was very informative and helpful.
Purchased a vehicle from Mercedes-Benz of Hoffman Estates, IL. And I couldn’t have asked for a better guy to work with than Luis Guizar’s. He took every part of the transaction diligently and professionally from start to end and still, if I was to have a question I know that he would take the time to answer whatever it is that I need even months later. I live over a thousand miles from the dealer and most people won’t bother with you after making a sale because they don’t think you will be back. Not Luis, ... Read More DealerRater - Mar 9, 2026
Purchased a vehicle from Mercedes-Benz of Hoffman Estates, IL. And I couldn’t have asked for a better guy to work with than Luis Guizar’s. He took every part of the transaction diligently and professionally from start to end and still, if I was to have a question I know that he would take the time to answer whatever it is that I need even months later. I live over a thousand miles from the dealer and most people won’t bother with you after making a sale because they don’t think you will be back. Not Luis, ... Read More DealerRater - Mar 9, 2026
Jacob was excellent. Went above and beyond what was needed. Explained everything in detail and made the process very enjoyable.
Complete waste of my time today. I drove 4 hours to come and look at cars where they gave me the runaround. I was so upset with my sales person. But it's okay I drove to your competition where they don't sell lemons. I would not recommend to this car lot to anybody.
From start to finish, he made everything smooth and stress-free. He was professional, extremely knowledgeable about the vehicle, and transparent about every detail. I felt comfortable asking questions, and Jakub took the time to explain everything clearly — no pressure, no surprises. Thank you!
Jacob Kapolka gave me the best customer service ever. He gave me the greatest experience ever. This was my first purchase of my mercedes-Benz. He was very professional and loving at the same time. Thank you Jacob for your awesomeness.
LIARS!!!! Worst dealership ever! All of their cars are LEMON LAW BRANDED TITLES!!! Stay far away from them. They will try and sell you a car that can't be certified because it's been bought back
most all of their cars are branded titles and they lie about it!!! stearate clear!!!! horrible liers!!! bait and switchers!!!! they will be taken over by a legitimate group soon because of all the complaints to mbna.
Went to go test drive a car, made an appointment for the car I wanted to treat myself for my promotion at work. Turned me away because I am not old enough by 2 years to test drive I was never told that over the phone, I was ready to make the purchase, but alas not. I’m writing this as I’m signing the paper work at a different dealership.
Had a great experience working with Luis and team at Hoffman Estates on 3 very cool cars. The process was simple and I would give them repeat business in a second. I highly recommend the team at Hoffman.
It was a a smooth and easy process! Jacob was fantastic to work with as well as the rest of the staff! I would highly him!
I purchased a C43 AMG from him, and the whole experience was excellent. He explained everything clearly from start to finish, and even after the purchase, he was always quick to answer any questions I had. He’s a fantastic salesperson with an amazing personality!
Don’t buy the cars here! All cars overpriced! And the price for trade in cars is really too low. Other dealers will give you 7-8k more for trade in
At Zeigler Mercedes Benz of Hoffman Estates IL I was able to purchase the perfect new 2025 MB GLS450 from ample stock at a price lower than competing dealers and at an the incredible low finance rate of 1.99%. Client advisor Jacob Kapolka, a motoring enthusiast and not merely a salesman, was informative and bended over backwards to fully explain the most nuanced of performance and option details of the vehicle and I cannot thank him enough. This is my second purchase from a Chicago area Ziegler dealership, my first being a 2018 Alfa Romeo Giulia AWD Ti Sport and Ziegler is well ... Read More DealerRater - Nov 11, 2025
The salesperson is arrogant and forcing me to buy the car immediately. To have a proper review before making a decision, I said I needed more time, but he got furious. It was unprofessional and disappointing. I don't want to buy the car from this dealership.
I had a disappointing experience at Mercedes-Benz of Hoffman Estates. The staff were not friendly, and their attitude was very dismissive. No willingness to negotiate or provide good customer service. I wouldn’t recommend this dealership.
The dealership and their team did a fantastic job of instilling confidence for me to complete my purchase from out of state.
Jacob made the car buying process as smooth as possible ! He knew all the answers to our questions and made it an overall great experience. Will definitely be reaching out to Jacob for our next vehicle.
Arrived 30 min before closing on a Saturday and it felt rushed the entire time. The staff was really concerned with going home. When we got back from a test drive at 554p, the doors were already locked to prevent anyone from walking in. We really liked the car but will find a different dealership for the transaction should we move forward, purely because of the service level.
Great service no shady business, I had a great experience buying a car from them. Avery, Tom, and Juan were excellent to work with. They were professional, helpful, and made the process smooth from start to finish. I appreciate everything they have done to make sure I was comfortable with my purchase. Highly recommend this dealership and the team here.
We came up from Indy and bought a new GLS, Jacob was awesome. He helped us with questions early on and then took great care of us at the dealership. He really made the experience smooth and painless. Thanks Jacob!
Bought an SL55 online from Jacob Kapolka. He was very helpful and gladly navigated me through the paperwork/delivery process. Highly recommend Jacob to any potential buyer.
I bought a new 2022 Mercedes-Benz S 580 here in 2022. Since then, my records show 15+ repair visits and over 100 total days the car has been out of service. In August 2025, I wasn’t able to use the vehicle at all, while still paying the loan and insurance. After a recent visit, the car again showed A/C failure and a check-engine warning, and I received a recall that limits normal driving modes (Eco/Comfort). These points are documented in repair orders and emails.
I’ve tried to resolve this with the dealer and Mercedes-Benz USA, but the proposed “goodwill” offers did not ... Read More Google - Sep 10, 2025
This Dealership is very unprofessional. I talk to so many people it almost seem like scam. No one does what they say they will do. Complete waste of time
Nicest person in the world. When you GOOGLE "polite" Josephine's picture should be displayed. Professional, knowledgeable, THE BEST!
Very disappointed with the sales rep that approached us. Couldn't get our names right after three times of repeating ourselves and continued to call us the wrong names throughout our entire interaction. Super jittery, couldn't stand still, and overall couldn't make an effort. Almost like he did one too many lines of powder before work today. The amount of disrespect that this individual displayed towards someone looking to buy a car is crazy. He seemed like he was too "good" for our time. He made sure we'll take our business and money elsewhere.
I sincerely believe that all these 5 stars are fake reviews because nothing makes sense! I have found my preferred vehicle listed online by this agency, i contacted them and their sales representative Vince was the one to contact! I was surprised that he added 5k to listed price. However when asked to give me more details about the vehicle he suddenly stopped replying. This interaction would just tell me that they are not professional nor honest about their listings.
Wouldn't let me give zero stars. The staff was rude, arrogant and unprofessional. They acted like we were bothering them. Wouldn't even negotiate with us on price. Salesman just said nothing he could do and have a good day. Would not recommend this dealer to anyone, unless you like being treated poorly.
Very good and.fast , I will recommend to my friends., I will come back for future purchases.
I want to say thank you to Alex Guzman a Product Specialist at MB Hoffman. Super Helpful!!!! Put this Man in Sales ASAP and I bet he will run laps around some of your sales people just with his customer service and product knowledge alone. Thank you Alex Guzman!!!
This team is clearly focused on customer satisfaction. The way they followed up to help us was exceptional.
ANOTHER LIE!!! Mercedes of Hoffman Estates run a sham operation. We heard them Mercedes corporate is going to be shutting them down. Once again, they told a friend of ours. The car had a clean title. Took them all the way to a deposit, physical inspection, and an offer. They kept stalling showing them the Carfax. It was a Mercedes S class. Finally they had to show in the Carfax, which had two accidents and a branded title. DO NOT TRUST THESE GUYS!!!!! my guess is they will not be around too long from what I understand. There have been ... Read More Yelp - Aug 13, 2025
Best car buying experience ever!
The guys at Mercedes-Benz Hoffman Estates were amazing.
Avery helped us out with finding my dream car, was super knowledgeable but also laid back/no pressure and just an enjoyable person to work with. He’s young but don’t let that fool you, I’d recommend him to anyone looking to purchase a car.
Juan in finance took over and made everything easy, understandable and wasn’t trying to push gimmicky add-ons. He was funny and broke down the cost saving of wheel and tire protection with getting ready to tech a teenager to ... Read More DealerRater - Aug 5, 2025
Purchased a Pre-Owned 2022 GT53 with Julian at Hoffman Estates.
The phone interactions were great—Julian was responsive and helpful during negotiations, gathering paperwork, and closing the deal. However, the follow-through on delivery day was disappointing.
1.) The wait time:
Despite being asked to arrive first thing in the morning and having all paperwork ready in advance, I waited a long time to meet with the finance manager. With an AMG waiting outside, safe to say I was eager to get going. The delay was frustrating, especially given how simple the remaining steps should have been.
2.) The delivery felt impersonal:
After a 6... Read More DealerRater - Jul 25, 2025
Despite not completing a purchase at this time, Mr. Connor Poulsen demonstrated exceptional professionalism and a strong commitment to customer communication. I would certainly consider him for future sales representation.
Liked a car. Submitted all of the paperwork, good to go. Apparently they sold our car to the owner’s friend the same day while they were supposed to prepare OUR paperwork. Speechless.
I had an outstanding experience working with the finance manager Luis during my recent vehicle purchase. From start to finish, they were professional, knowledgeable, and incredibly transparent. Every step of the financing process was clearly explained — no surprises, no pressure, just honest guidance and no scare tactics!
He took the time to answer all my questions and made sure I fully understood all my options. I felt confident and comfortable the entire time. It’s rare to come across someone who genuinely wants the best for the customer, and takes a lot of pride in his work! Highly recommend working ... Read More DealerRater - Jul 7, 2025
Basically sells damaged lemon & recalled cars. They are excellent in the selling department and have all good answers but for me finding out the bottom line was a waste of time.
We went in looking at GLS SUVs. The salesperson informed us all their used GLS were buybacks. Being new to Illinois we were not clear what this meant but the salesperson informed us it wasn’t a big deal. We found a vehicle we loved, and when we told them that we would being paying cash through our bank, as we were pre approved, they told us they don’t do that. I told the salesperson that didn’t make sense and he got his manager. The manager became indignant and stated that our bank wouldn’t finance a buyback ... Read More Google - Jun 8, 2025
Jaime is simply the best! Professional, knowledgeable, and truly cares about his clients. He made the whole experience smooth and enjoyable. Highly recommend!
Cannot say enough great things about Mike Connolly and his team!!! Vince, Luis, and Jose are all courteous, knowledgeable, and go above and beyond to deliver best in class experience to you!!!!
My wife and I have known and worked with Mike Connolly and his team for over 30 years! They under promise and over deliver! Best in class!!!
Great experience working with Austin, Luis, and Jose. They addressed all my questions and walked me through multiple options in choosing my new car. I will definitely be back for my next purchase! Everyone was pleasant to work with and very kind throughout the test drive and purchase process.
I had a spectacular experience buying my G-Wagen at Hoffman Estates. The staff was incredibly professional, making the process seamless and enjoyable from start to finish.
Beth and I had a great experience with our client advisor Tim McGrath and the entire staff at MB Hoffman Estates. They were all very helpful and patient with our "senior citizen" questions. The new car purchase experience here was as professional and classy as the name Mercedes-Benz, and the new GLC300 is a fantastic SUV to drive!
I had an awesome experience buying my SL55 from Hoffman Estates. I was an out of town buyer and everything went extremely smooth. I highly recommend them and would not hesitate to buy from them in the future.