Mercedes-Benz Safety Recall Information


Mercedes-Benz Service

Mercedes-Benz of Hoffman Estates extends excellent customer service before and after you purchase or lease a vehicle from us. One way we do this is to promptly inform you whenever a safety recall affects your vehicle. The National Highway Transportation Safety Administration (NHTSA) or an automobile manufacturer can generate a safety recall when they discover a defective or unsafe part. Reducing vehicular injuries and crashes is the mission of the NHTSA, which oversees safety standards for the automotive industry.

As soon as the need for a recall becomes apparent, the carmaker generates a list of all affected vehicles, along with their Vehicle Identification Numbers (VINs). It then sends out letters to car owners and dealers notifying them of the recall and giving instruction on how to proceed. If you should ever receive a letter from Mercedes-Benz, please contact our Service Department so that we can arrange a free replacement of the defective part.

The Mercedes-Benz Recall Information web page allows you to quickly check whether your Mercedes-Benz vehicle is under recall. Just enter the 17-digit VIN and you’ll be informed of any outstanding recalls that affect your vehicle. The web page also lets you find out whether your vehicle is affected by the Takata Airbag Inflator Recall. Simply enter your state, car model and model year. If it’s necessary to replace your airbags, you’ll receive information about the availability of replacements in your area.

Mercedes-Benz vehicles are widely acknowledged to make many of the world’s highest quality and safest vehicles, and our dealership wants you to drive our cars with confidence. We recommend that you to respond immediately if you ever receive a letter from Mercedes-Benz or the NHTSA informing you to a safety recall. All you have to do is contact our Service Department and we’ll resolve the issue as rapidly as possible.